AWS says sorry…but what about the rebate?

In aws, Cloud Computing on April 28, 2011 at 10:38 pm

7 days and still no post mortem as promised and it turns out the so called “network event” is actually a hardware failure resulting in some .07% of the EBS volumes lost. Now they are talking about “the hardware” in the singular, what happened to the high reliability claims? all snake oil?

Here’s their letter of apology (from Bus. Int)

A few days ago we sent you an email letting you know that we were working on recovering an inconsistent data snapshot of one or more of your Amazon EBS volumes. We are very sorry, but ultimately our efforts to manually recover your volume were unsuccessful. The hardware failed in such a way that we could not forensically restore the data.

What we were able to recover has been made available via a snapshot, although the data is in such a state that it may have little to no utility…

If you have no need for this snapshot, please delete it to avoid incurring storage charges.

We apologize for this volume loss and any impact to your business.

Amazon Web Services, EBS Support

This message was produced and distributed by Amazon Web Services LLC, 410 Terry Avenue North, Seattle, Washington 98109-5210

You have to hand it to AWS not forgetting to remind the customer about the S3 storage fees.


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